Terms of Service
This Service Policy applies to Selorinta (hereinafter referred to as “we” or “us”) online store and is intended to explain your rights and obligations when using this website and related services. Please read this policy carefully before using our services.
1. Introduction and Scope
This policy applies to all online activities conducted through our website, including but not limited to browsing products, placing orders, making payments, delivery, and after-sales services.
This website provides online services only and does not involve any offline sales or in-person transactions.
2. User Accounts and Website Responsibilities
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When using the website, you are responsible for ensuring that the information you provide is true, accurate, and complete;
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You must use the website in a reasonable and lawful manner and must not engage in activities that may disrupt normal website operations;
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We are responsible for maintaining the normal operation and basic functionality of the website but do not guarantee uninterrupted access under all circumstances.
3. Product Information, Inventory, and Pricing
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Product details, inventory status, and pricing are displayed on the website for your reference before placing an order;
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Inventory levels may change at any time, and some items may become unavailable after an order is placed;
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The price shown on the checkout page represents the payable amount before order confirmation.
4. Orders and Payment
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An order is considered successfully submitted once payment is completed;
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We support the payment methods displayed on the checkout page;
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In the event of payment issues or additional verification requirements, order processing time may be extended accordingly.
5. Shipping Policy
- Delivery Coverage
Delivery is available within the United Kingdom only. We do not currently ship to locations outside the United Kingdom.
- Shipping Fees
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Orders with a total value of £40 or more (including £40) qualify for free delivery;
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Orders with a total value below £40 are subject to a flat delivery fee of £4.
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- Order Processing Time
Orders are typically processed and prepared for shipment within 1–3 business days.
- Estimated Delivery Time
After dispatch, delivery is expected to take 7–15 business days. Actual delivery times may vary depending on the delivery address and logistics conditions.
- Shipping Methods
We select appropriate delivery services based on order requirements. Commonly used UK carriers include: Royal Mail, DPD, Evri, Yodel, and Parcelforce.
- Additional Information
For more details on delivery times, coverage, and specific terms, please refer to our Shipping Policy page.
6. Order Cancellation Policy
You may submit a cancellation request within 48 hours after placing an order, provided the order has not entered the shipping process. Eligible cancellation requests will be processed accordingly.
If more than 48 hours have passed since the order was placed, or if the order has already been shipped, the order cannot be cancelled directly. In such cases, you may contact us after receiving the item to proceed according to the relevant process.
For more information, please refer to our Order Cancellation Policy page.
7. Returns and Exchanges Policy
- Eligibility Period
You may request a return or exchange within 30 days from the date of receiving your order. Returned items must remain unused and include complete packaging.
- How to Apply
To request a return or exchange, please contact our customer support team and provide your order number and the reason for the request.
- Processing Steps
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After receiving your request, we will review it and provide detailed instructions;
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Please return the item according to the instructions provided;
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Once the item is received and inspected, we will proceed with the exchange or further handling as applicable.
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- Important Notes
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Please ensure items are properly packaged during return shipping to avoid damage;
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Items showing signs of use or incomplete packaging may affect processing results.
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For full details, please refer to our Return and Exchange Policy page.
8. Refund Policy
- Refund Process
Once refund conditions are met, refunds will be processed promptly after the relevant procedures are completed.
- Refund Method
Refunds will be issued to the original payment card used at checkout (such as Visa or MasterCard).
- Processing Time
Depending on the processing efficiency of the card issuer, refunds are typically credited within 1–3 business days. If the refund is not received within this timeframe, please contact us for assistance.
9. Dispute Resolution and Applicable Law
We comply with applicable regulations in the United Kingdom, including GDPR.
In the event of a dispute, both parties should first seek resolution through friendly communication. We reserve the right to update this policy and will notify you of any changes through appropriate means.
10. Privacy and Data Protection
We value the security of your personal information. For details on how data is collected, used, and protected, please refer to: Privacy Policy
All text, images, page layouts, and other content displayed on the website are protected and may not be used or reproduced without permission.
12. Limitation of Liability
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We are not responsible for indirect losses resulting from service delays or interruptions caused by unforeseen or uncontrollable circumstances;
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To the extent permitted, our liability is limited to the actual order value.
13. Changes to the Service Policy
We may revise this Service Policy based on operational needs. Updated content will be published on the website and will take effect from the date of publication.
14. Contact Information
If you have any questions about this Service Policy or the services provided on our website, please feel free to contact us using the following methods.
Address: 5731 ELECTRA LN APT A, CHARLOTTE, NC 28212-2512, United States
Telephone: +1 (516) 557-8032
Email address: care@selorinta.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)