Order Cancellation Policy

 

This Order Cancellation Policy applies to Selorinta (hereinafter referred to as “we” or “us”) online store and explains the conditions, methods, and processing details for cancelling an order. Please review the information below before placing your order.

1. Orders Eligible for Cancellation

You may submit a cancellation request before the order enters the shipping process.
Once we confirm that the order meets the cancellation conditions, the request will be processed accordingly.

2. Orders Not Eligible for Cancellation

If an order has already been shipped or is in transit, it cannot be cancelled directly.
In such cases, you may contact us after receiving the item to proceed according to the relevant process.

3. How to Request a Cancellation

To request an order cancellation, please contact our customer support team and provide the following information:

• Your order number;

• The contact details used when placing the order.

We will review your request and inform you whether the order qualifies for cancellation.

4. Processing Time

Cancellation requests are reviewed and handled within a reasonable timeframe after submission.
The final order status will be confirmed through our official communication.

5. Contact Us

If you have any questions regarding this Order Cancellation Policy or your order status, please contact us:

Address: 5731 ELECTRA LN APT A, CHARLOTTE, NC 28212-2512, United States
Telephone: +1 (516) 557-8032
Email address: care@selorinta.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)