Return and Exchange Policy

 

This policy applies to products purchased from Selorinta (hereinafter referred to as “we” or “us”) through our online store. Please review the following information carefully before submitting a return or exchange request.

1. Eligibility Period

You may request a return or exchange within 30 days from the date you receive the item, provided the request meets the conditions outlined below.

2. Acceptable Return & Exchange Reasons

Requests will be accepted under any of the following circumstances:

• The item has visible appearance defects;

• The item has quality-related issues affecting normal use;

• The item has a noticeable odor or significant color difference;

• The item received does not match the order details;

• A return or exchange is requested without reason, as long as the item remains complete and suitable for further use.

3. Return Request Process

• Please contact us via email at care@selorinta.com or by phone at +1 (516) 557-8032 to submit a return request;

• When contacting us, provide your order number, proof of payment, reason for return, and clear photos or videos for reference;

• After reviewing your request, we will notify you of the result by email or phone and provide the return address if approved;

• Please send the item back according to the instructions provided and wait for confirmation of receipt;

• Once the returned item is inspected and approved, the refund will be processed accordingly.

4. Exchange Request Process

• Exchange requests should be submitted via care@selorinta.com or +1 (516) 557-8032;

• Please include your order number, proof of payment, exchange reason, and relevant photos or videos;

• If the request is approved, we will provide return instructions and the designated return address;

• After the returned item is received and inspected, a replacement item will be shipped within 1–3 business days;

• For delivery timeframes, please refer to the shipping information available on our store.

5. Refund Information

• Refunds will be issued to the original payment method used at checkout (such as Visa or MasterCard);

• Once processed, refunds are typically credited within 1–3 business days, depending on your card issuer;

• If your refund is not received within the expected timeframe, please contact us for assistance.

6. Shipping Costs & Return Labels

• For returns or exchanges caused by appearance defects, quality issues, noticeable odor, significant color differences, or incorrect items, return shipping costs will be covered by us;

• For no-reason returns or exchanges, return shipping costs are the responsibility of the customer;

• A return label is included inside each package to make the return process more convenient.

7. Responsibility Notice

• Please ensure all returned items are properly packaged to prevent damage during transit;

• Damage caused by improper packaging or personal handling may affect the eligibility of your request;

• We are responsible only for return and exchange requests that meet the conditions stated in this policy.

8. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us using the details below:

Address: 5731 ELECTRA LN APT A, CHARLOTTE, NC 28212-2512, United States
Telephone: +1 (516) 557-8032
Email address: care@selorinta.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)