Orders with a total value of £40 or more (including £40) qualify for free delivery
Orders with a total value of £40 or more (including £40) qualify for free delivery
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Shipping Policy

 

These Shipping Terms apply to Selorinta (hereinafter referred to as “we” or “us”) and explain delivery coverage, shipping fees, timelines, and related responsibilities for orders placed through our online store. Please review the information below before completing your purchase.

1. Delivery Coverage

We currently deliver to addresses within the United Kingdom only. Shipping to locations outside the United Kingdom is not supported at this time.

2. Shipping Fees

  • Orders with a total value of £40 or more (including £40) qualify for free delivery;

  • Orders with a total value below £40 are subject to a flat delivery fee of £4;

  • All applicable shipping charges are clearly displayed at checkout before payment is completed.

  • The order price already includes applicable taxes and fees. The amount you see at checkout is the final amount payable, and you will not need to pay any taxes or fees upon receipt of the goods or any additional taxes and fees.

3. Order Cut-Off Time

  • Our standard order processing hours are CET 9:00 – 18:00;

  • Orders placed and paid before 18:00 are processed starting from the same day;

  • Orders placed after 18:00 are processed from the next business day;

  • If an order is placed on a non-working day, processing will begin on the next available business day.

4. Order Processing Time

Once an order is confirmed, it is typically processed and prepared for shipment within 1–3 business days.

5. Estimated Delivery Time

After dispatch, the estimated delivery timeframe is 7–15 business days. Actual delivery times may vary depending on the destination and logistical conditions.

6. Shipping Carriers

We select the most appropriate delivery service based on order details. Commonly used UK carriers include, but are not limited to:

  • Royal Mail

  • DPD

  • Evri

  • Yodel

  • Parcelforce

The final carrier will be confirmed in your shipment notification.

7. Order Tracking

  • After placing an order, you will receive a confirmation email containing your order number, payment details, and carrier information;

  • You can track your order by visiting the “Order Tracking” page on our website and entering the email address or phone number used for the order along with the corresponding order number;

  • If tracking details are not immediately available, please allow some time for the information to update.

8. Responsibility Statement

  • Damaged or Lost Items

If your order arrives damaged or with missing items, please contact us promptly and provide relevant photos or information so we can assist you.

  • Shipping Changes and Cancellations

Requests to modify or cancel an order can be made before the order is shipped;

Once dispatched, shipping details may no longer be changeable.

  • Delivery Address Responsibility

Please ensure that your delivery address is complete and accurate at the time of order placement;

Delays caused by incorrect or incomplete address details may affect delivery times.

9. Delivery Acceptance Notes

  • We recommend inspecting the outer packaging upon delivery;

  • If any issues are noticed, please record them at the time of delivery and contact us as soon as possible;

  • Once delivery is accepted without reported issues, the order will be considered successfully delivered.

10. Contact Information

If you have any questions regarding shipping, delivery status, or your order, please contact us using the details below:

Address: 5731 ELECTRA LN APT A, CHARLOTTE, NC 28212-2512, United States
Telephone: +1 (516) 557-8032
Email address: care@selorinta.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)